As a user, customer and/or potential registered customer of our website, we inform you that the consumer has alternative mechanisms for resolving disputes arising from a consumer contract. These mechanisms are less formal, less expensive and faster compared to traditional court litigation processes.

This possibility was introduced by Law No. 144/2015, which transposes Directive 2013/11/EU, and which establishes the legal framework for mechanisms for extrajudicial resolution of consumer disputes.

In the event of a dispute, the consumer can appeal to a Consumer Dispute Resolution Entity:

Postal address: Rua Damião de Góis, no. 31 – Loja 6, 4050-225 Porto

Telephone: 225 508 349

Email address: cicap@cicap.pt

Website: www.cicap.pt

Without prejudice to the possibility of recourse to Alternative Dispute Resolution Entities, whenever consumer disputes related to contracting carried out exclusively through an online platform (via the Internet) are at stake, they can be resolved through the European Platform Online Dispute Resolution managed by the European Commission and free to use, available at:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=PT

More information on the Consumer Portal (www.consumidor.pt).