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Privacy Policy Statement

This document sets out Palpasa Online's Privacy Policy and explains how we collect and use your personal information in connection with your relationship with us as a customer or potential customer, including;

  • visiting Palpasa online.
  • contacting our customer service team
  • interacting with our content

This policy also applies to information held about suppliers and potential future suppliers, contacts and all other people about whom we have information.

Please read the following carefully to understand our views and practices regarding your information and how we will treat it.

The Site is not intended for children and we do not knowingly collect data relating to children. The original URL you are visiting comes from palpasaonline.with The server certificate status is valid by clicking one of the Like logos displayed on the Site.

"By using our website, you (the visitor) agree to allow third parties to process your IP address in order to determine your location for currency conversion purposes. You also agree to have this currency stored in a session cookie in your browser (a temporary cookie that is automatically removed when you close your browser). We do this so that the selected currency remains selected and consistent when browsing our site, so that prices can be converted to (the visitor's) local currency. "


Information we collect

By ‘information’ we mean personal information about you that we collect, use, share, store and transfer in physical and electronic form. This information can be grouped into the following categories:

  • Identity and contact information includes first name, last name, title, birthday, email address, telephone number, shipping address, billing address or any other information you provide in your personal preferences through your profile creator or for employees in our stores
  • Financial information includes bank account and payment card details.
  • Transaction information includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical information includes internet protocol (IP) address, your login data, browser type and version, time zone and location setting, language, browser plug-in types and versions, operating system and platform and other technologies on the devices you use to access the Site or any application.
  • Profile information includes first name, last name, job title, birthday, email address, phone number, shipping address, billing address, password, purchase and order history, your favorite products, wish list, brand preferences, contact with the Customer Service Team and any other information you provide in your personal preferences through your profile creator.
  • Usage Information includes information about how you use the Site or any Application and our products and services
  • Marketing and communications information includes your preferences in receiving marketing from us and third parties and your communication preferences
  • Contact history means keeping a record of what you have told us, for example over the phone, via live chat, via a web form, by email, on social media or otherwise
  • Social Information means information collected if you choose to link your social media accounts with us.

    How we collect information about you

    You may provide us with your information by filling in forms on the Site or in any application or in store or by corresponding with us by post, telephone, email, social media or otherwise. This includes information you provide when:

    • register for an account with us (either online or in-store);
    • place an order;
    • receive a consultation or treatment;
    • Sign up for our newsletters;
    • register for any loyalty scheme we offer
    • from time to time;
    • request marketing to be sent to you;
    • contact our Customer Service Team;
    • enter a competition, promotion or survey; or
    • Give us some feedback.

      How we use your information

      We use your information in the following ways:

      Identity and contact information

      • to deliver your purchases to you
      • to provide beauty treatments and/or beauty advice
      • to send service messages via email, SMS or otherwise, such as order updates
      • to create and manage your Palpasa online account
      • to provide customer service and support and handle returns
      • for security and to verify your identity
      • to provide you with marketing (where we have the right to do so - see marketing section below)
      • to show Palpasa online ads while you browse the web
      • to direct you to the right part of the site
      • to communicate with you
      • to enroll you in your Corporate Partnership Scheme
      • to enroll you into your Corporate Partnership Scheme

          Financial information

          • to receive payment and give refunds
          • for fraud prevention and detection

            Transaction information

            • to provide products you order for you
            • to provide customer service and support and handle returns
            • to find out what you and other customers like

              Technical and usage information

              • to improve our Site and any applications and set default options for you (such as language and currency)
              • to keep our website safe and secure
              • to find out what you and other customers like

                Profile Information

                • to find out what you and other customers like
                • to make suggestions and recommendations about products or services that may be of interest to you
                • to manage your participation in any loyalty scheme
                • to complete brand-specific queries
                • to provide beauty treatments and/or beauty advice

                  Marketing and communications information

                  • to send you information by email, SMS, post, etc. about our products and services

                  Contact history

                  • to provide customer service and support
                  • to train our team

                  Social Information

                  • to allow you to log in to our website simply and easily without having to create a separate account
                  • to allow you to share products and services if you choose

                  Will we share your information with third parties?

                  Except as expressly set out in this policy, we will not sell, distribute or rent your personal information to third parties unless we have your permission or are required by law to do so.

                  However, we share your information with the following categories of companies as an essential part of being able to provide our products and services to you as set out in this Privacy Policy:

                  • Palpasa online Group companies such as Palpasa online Delivery Company Limited who can provide delivery services to you
                  • Companies that help us fulfill your orders, such as payment service providers, warehouses, order packers, and delivery companies
                  • Professional service providers such as marketing agencies, advertising partners, and website hosts that help us run our business
                  • Credit reference agencies, law enforcement and fraud prevention agencies so we can help combat fraud
                  • Companies approved by you, such as social media sites (if you choose to link your accounts with us)

                    Your rights

                    At any time, you have the right:

                    • to request access to or a copy of any information we hold about you;
                    • to rectify your information if you consider it inaccurate;
                    • to ask us to delete your information if you consider that we do not have the right to keep it;
                    • withdraw consent to our processing of your information (to the extent that such processing is based on previously obtained consent);
                    • to ask us to stop or start sending you marketing messages as described below in the marketing section;
                    • to restrict the processing of your information;
                    • data portability (moving some of your information elsewhere) in certain circumstances;
                    • object to the processing of your information in certain circumstances; and
                    • to not be subject to a decision based on automated processing and to have safeguards in place if you are being profiled based on your information.

                      Any request to access or copy your information must be made in writing and we will endeavor to respond within a reasonable period of time and, in any case, within one month, in accordance with data protection legislation. We will comply with our legal obligations regarding your rights as a data subject.

                      How to contact us

                      Questions, comments and requests regarding this policy are welcome and should be sent to info@palpasaonline.com.

                      If you have any concerns about the use of your information, you also have the right to make a complaint to the data protection regulator in your country.

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