CHOOSING YOUR ORDER
Our teams are working as quickly and safely as possible to get your order to you. We have implemented all the recommended measures, as well as additional safeguards, to promote a safe and productive environment for our employees at our distribution centers. In some cases, for social distance requirements, these health and safety precautions result in fewer people processing orders at the same time than normal. With that in mind, deliveries can take 4 to 5 business days to be dispatched. We appreciate your continued patience at this time.
DELIVERING YOUR ORDER
Our carriers are also taking precautionary measures to ensure the safety of their drivers and our customers, operating a free contact delivery service so that you are not required to sign for any orders that are delivered. We will also continue to send email notifications after shipping to confirm delivery information.
We will continue to deliver your favorite beauty essentials as quickly and safely as possible and this new stock continues to arrive daily. We face some delivery challenges to some countries outside Portugal, Norway, Sweden and you can find the most up-to-date global delivery information in the table further down this page.
In order for us to focus on ensuring that your orders are delivered as quickly as possible, we temporarily pause some of our services until further notice. Affected services include gift wrapping, personalization and all samples, including checkout samples, Pick & Mix, Try Me and Beauty Kit. We apologize for any inconvenience this may cause, but be patient with us as we focus on shipping your orders priority for you.
We would like to thank you for your continued loyalty and support and we hope you remain healthy and safe.