Privacy Policy Statement

This document defines Palpasa Online's Privacy Policy and explains how we collect and use your personal information in connection with your relationship with us as a customer or potential customer, including;

  • visiting Palpasa online.
  • contacting our customer service team
  • interacting with our content

This policy also applies to information held about suppliers and possible future suppliers, contacts and all other people about whom we have information.

Please read the following carefully to understand our opinions and practices regarding your information and how we will treat it.

The Site is not intended for children and we do not knowingly collect data relating to children. The original URL you are visiting comes from The status of the server certificate is valid by clicking on one of the As logos displayed on the Site.

"By using our website, you (the visitor) agree to allow third parties to process your IP address in order to determine your location for currency conversion purposes. You also agree to have that currency stored in a session cookie on your browser (a temporary cookie that is automatically removed when you close your browser). We do this so that the selected currency remains selected and consistent when browsing our website, so that prices can be converted to the (visitor's) local currency. "

Information we collect

By 'information' we mean personal information about you that we collect, use, share, store and transfer in physical and electronic format. This information can be grouped into the following categories:

  • Identity and contact information includes name, surname, title, birthday, email address, phone number, shipping address, billing address or any other information you provide in your personal preferences through your profile creator or for employees in our stores
  • Financial information includes bank account and payment card details.
  • The transaction information includes details about payments to and from you and other details for products and services you purchased from us.
  • Technical information includes internet protocol (IP) address, your login data, browser type and version, time zone and location setting, language, browser plug-in types and versions, operating system and platform and other technologies on the devices you use to access the Site or any application.
  • Profile information includes name, surname, title, birthday, email address, phone number, shipping address, billing address, password, purchase and order history, your favorite products, wish list, brand preferences , contact the Customer Service Team and any other information you provide in your personal preferences through your profiler.
  • Usage Information includes information about how you use the Site or any Application and our products and services
  • Marketing and communications information includes your preferences when receiving marketing from us and third parties and your communication preferences
  • Contact history means keeping a record of what you have told us, for example, over the phone, live chat, through a web form, by email, on social media or otherwise
  • Social Information means information collected if you choose to link your social media accounts to us.

    How we collect information about you

    You can provide us with your information by filling out forms on the Site or in any application or in the store, or by correspondence by mail, phone, email, social media or otherwise. This includes the information you provide when:

    • register for an account with us (either online or in-store);
    • make a request;
    • receive an appointment or treatment;
    • sign up for our newsletters;
    • register with any loyalty scheme we offer from
    • time to time;
    • request that marketing be sent to you;
    • contact our Customer Service Team;
    • enter a competition, promotion or survey; or
    • give us some feedback.

      How we use your information

      We use your information in the following ways:

      Identity and contact information

      • to deliver your purchases to you
      • to provide beauty treatments and / or beauty advice
      • to send service messages via email, SMS or otherwise, such as order updates
      • to create and manage your Palpasa online account
      • to provide customer service and support and handle returns
      • for security and to verify your identity
      • to provide you with marketing (where we have the right to do so - see the marketing section below)
      • to show Palpasa's online ads as you browse the web
      • to direct you to the right part of the site
      • to communicate with you
      • to enroll you in your Corporate Partnership Scheme
      • to enroll you in your Corporate Partnership Scheme

          Financial information

          • to get paid and give refunds
          • for fraud prevention and detection

            Transaction information

            • to provide products that you order for you
            • to provide customer service and support and handle returns
            • to find out what you and other customers like

              Technical and usage information

              • to improve our Site and any application and set default options for you (such as language and currency)
              • to keep our website safe and secure
              • to find out what you and other customers like

                Profile Information

                • to find out what you and other customers like
                • to make suggestions and recommendations on products or services that may be of interest to you
                • to manage your participation in any loyalty scheme
                • to complete brand-specific queries
                • to provide beauty treatments and / or beauty advice

                  Marketing and communications information

                  • to send you information by email, SMS, mail, others, about our products and services

                  Contact history

                  • to provide customer service and support
                  • to train our team

                  Social Information

                  • to allow you to login to our website simply and easily, without having to create a separate account
                  • to allow you to share products and services if you choose

                  Will we share your information with third parties?

                  Except as expressly stated in this policy, we will not sell, distribute or rent your personal information to third parties, unless we have your permission or are required by law to do so.

                  However, we share your information with the following categories of companies as an essential part of being able to provide our products and services to you, as set out in this Privacy Policy:

                  • Online Palpasa Group companies, such as Palpasa Online Delivery Company Limited, that can provide delivery services to you
                  • Companies that help us fulfill your orders, such as payment service providers, warehouses, order packers and delivery companies
                  • Professional service providers, such as marketing agencies, advertising partners, and website hosts that help us run our business
                  • Credit reference agencies, law enforcement agencies and fraud prevention so that we can help fight fraud
                  • Companies approved by you, such as social media sites (if you choose to link your accounts to us)

                    Your rights

                    At any time, you have the right:

                    • to request access or a copy of any information we have about you;
                    • the rectification of your information, if you consider it inaccurate;
                    • to ask us to delete your information, if you feel that we have no right to keep it;
                    • withdraw consent for our processing of your information (to the extent that such processing is based on previously obtained consent);
                    • to ask us to stop or start sending marketing messages as described below in the marketing section;
                    • to restrict the processing of your information;
                    • data portability (moving some of your information elsewhere) in certain circumstances;
                    • oppose the processing of your information in certain circumstances; and
                    • to not be subject to a decision based on automated processing and to have safeguards in place if you are being profiled based on your information.

                      Any request for access or copy of your information must be made in writing and we will do our best to respond within a reasonable period and, in any case, within a month, in accordance with data protection legislation. We will comply with our legal obligations with regard to your rights as a data subject.

                      How to contact us

                      Questions, comments and requests about this policy are welcome and should be sent to

                      If you have any questions about the use of your information, you also have the right to complain to your country's data protection regulator.

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