Return Policy

You may return most new, unopened items within 15 days of delivery for a full refund. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)..

You should expect to receive your refund within four weeks of delivering the package to the return sender; however, in many cases you will receive your refund more quickly. This period includes the transit time for us to receive your return from the sender (5-10 business days), the time it takes us to process your return once we receive it (3-5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply log into your account, view the order using the "Complete Orders" link in the My Account menu, and click the Return Item(s) button. We will notify you via email of your refund once we have received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Please note that there are restrictions for some products and some products cannot be shipped to international destinations..

When you place an order, we estimate shipping and delivery dates based on the availability of your items and the shipping options you choose. Depending on the carrier you choose, shipping date estimates may appear on the shipping quote page.

Please also note that shipping rates for many items we sell are based on weight. The weight of any item can be found on its details page. To reflect the policies of the shipping companies we use, all weights will be rounded to the next whole pound..

The standard shipping time for CTT is 3 to 5 business days. Only in some rare cases, such as holidays, it may take a little longer. * For all orders, shipping tracking link and number will be provided via email or phone