Accessibility Statement

1. Overview

Palpasa Online sells professional beauty, salon, spa, hair, nail, and wellness furniture and equipment. We want our website to be accessible to as many customers as possible, including users with visual, hearing, motor, cognitive, and other accessibility needs.

We are working to improve the usability of our website and provide an online shopping experience that is clear, organized, and easy to navigate.

2. Our Accessibility Commitment

We are committed to making reasonable efforts to improve accessibility across our website and digital content.

• Clear structure: We aim to organize pages with clear headings, sections, buttons, and links.
• Readable content: We use simple wording, readable spacing, and product information that helps customers make decisions.
• Keyboard navigation: We aim to support navigation using keyboard controls where possible.
• Assistive technology support: We aim to improve compatibility with screen readers and other assistive tools.
• Continuous improvement: We review feedback and make reasonable improvements where practical.

3. Accessibility Features We Aim to Support

We aim to improve accessibility through thoughtful design, structure, and content practices.

4. Standards & Guidelines

We aim to improve our website in line with generally recognized accessibility practices, including principles from the Web Content Accessibility Guidelines commonly known as WCAG.

These principles focus on making digital content more perceivable, operable, understandable, and robust for users with different needs and devices.

5. Known Limitations

While we work to improve accessibility, some areas of the website may not always be fully accessible. This may happen because of third-party apps, platform limitations, older content, embedded tools, product images, or technical issues.

• Some third-party apps may have accessibility limitations outside our direct control.
• Some product images or supplier images may not always have perfect descriptive text.
• Some embedded tools, forms, payment screens, or tracking tools may be controlled by external providers.
• Some animations or design features may not behave the same across all devices or assistive technologies.

6. Accessibility Feedback

We welcome feedback about the accessibility of Palpasa Online. If you experience difficulty using our website, reading product information, placing an order, accessing policies, or contacting support, please let us know.

Helpful details to include

• The page or product URL where the issue happened.
• The device and browser you were using.
• The assistive technology used, if applicable.
• A short description of the issue.
• Your contact information so we can follow up if needed.

7. Help & Contact

If you need assistance accessing information, choosing a product, reading a policy, or placing an order, please contact us. We will make reasonable efforts to assist you through an alternative communication method.

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