FAQs
Frequently Asked Questions
We supply professional salon, spa, nail, hair, and esthetic furniture across the United States. Below you’ll find answers about shipping, freight delivery, installation, warranty, returns, and choosing the right equipment for your business.
General Questions
Do you ship salon and spa furniture across the United States?
Yes, we ship beauty furniture and salon equipment across the U.S. Delivery options and transit times depend on the item size, stock status, and delivery location.
Are your products suitable for professional salon and spa use?
Yes. Our products are designed for professional use in beauty salons, spas, med spas, nail salons, hair salons, lash studios, brow studios, massage rooms, and wellness centers.
Do you sell to businesses only?
No. We sell to salon owners, spa professionals, beauty businesses, and individual customers setting up a beauty room or home studio.
Do your prices include sales tax?
Sales tax may be calculated at checkout depending on your shipping address and applicable state/local tax rules.
Do you provide invoices or receipts?
Yes, order confirmations, receipts, and invoices are provided for all purchases.
Product Features & Specifications
What is the difference between a manual, hydraulic, and electric treatment bed?
Manual beds are adjusted by hand. Hydraulic beds use a foot pump to raise or lower the bed. Electric beds use motors to adjust height, backrest, leg rest, or tilt with a remote or foot control.
What does “3-motor electric facial bed” mean?
A 3-motor electric facial bed usually allows electric adjustment of height, backrest, and leg/seat position. This gives better comfort for clients and easier positioning for estheticians and technicians.
What services are spa and facial beds suitable for?
They are commonly used for facials, massage, waxing, lash extensions, brow treatments, skincare, body treatments, esthetic services, and med spa treatments.
What is the weight capacity of your beds and chairs?
Weight capacity varies by model. Please check the product page for the specific recommended maximum weight capacity before ordering.
Are electric facial beds plug-and-play?
Most electric beds connect to a standard U.S. outlet, but requirements may vary by model. Always check the product specifications and use the product according to the manual.
Do shampoo backwash units include the bowl?
Most shampoo stations, shampoo beds, and backwash units include the shampoo bowl, but this depends on the model. Please review the product details before purchasing.
Do shampoo chairs include plumbing parts?
Some units include basic plumbing accessories such as sprayer, faucet, drain hose, or water supply lines, but included parts vary by product. A licensed plumber may need to provide additional fittings depending on your salon setup and local code.
Are manicure tables suitable for nail salons?
Yes. Our manicure tables are designed for professional nail salons and may include storage drawers, wrist rests, dust collectors, vents, or display shelves depending on the model.
Do pedicure chairs require plumbing?
Some pedicure chairs require water supply and drainage connections, while others are portable or no-plumbing models. Please check the product description before ordering.
Are pedicure chairs massage or pipeless?
Some models include massage, pipeless jets, foot spas, or electric adjustment. Features vary by model, so please review the product specifications carefully.
Shipping & Freight Delivery
How long does shipping take?
Shipping time depends on whether the item is in stock, made-to-order, or shipped by freight. Small items may ship faster, while large furniture may require extra handling time.
How are large salon furniture items delivered?
Large items such as spa beds, shampoo backwash units, pedicure chairs, and reception desks are usually shipped by freight carrier.
What does curbside freight delivery mean?
Curbside delivery means the freight carrier delivers the item to the curb or driveway at the delivery address. It does not usually include bringing the item inside, upstairs, unpacking, assembly, or installation.
Can I request inside delivery or liftgate service?
Liftgate, inside delivery, appointment delivery, or white-glove delivery may be available for some locations at an additional cost. Contact us before ordering if you need special delivery service.
Do I need to be present for freight delivery?
Yes. For freight deliveries, someone must usually be available to inspect and sign for the shipment.
What should I do before signing for delivery?
Inspect the packaging carefully. If there is visible damage, write “damaged” on the delivery receipt, take photos, and contact us immediately. Do not discard packaging until the issue is resolved.
What if my item arrives damaged?
Contact us immediately with clear photos and videos of the box, shipping label, packaging, and damaged product. This helps us file a freight claim and resolve the issue as quickly as possible.
Assembly & Installation
Do your products require assembly?
Many salon furniture items arrive partially assembled and may require basic assembly, such as attaching legs, armrests, bowls, hoses, or accessories.
Do you provide installation?
Installation service depends on the product and location. Most products are sold for customer-arranged installation.
Do I need a plumber for shampoo stations or pedicure chairs?
Yes. We recommend using a licensed plumber for shampoo stations, shampoo beds, backwash units, and plumbed pedicure chairs. Local plumbing codes vary by city and state.
Do I need an electrician?
For most electric beds, a standard outlet may be enough, but some salon equipment may have specific electrical requirements. Use a licensed electrician when required by the product specifications or local code.
Are installation parts included?
Basic parts may be included depending on the product, but additional fittings, connectors, adapters, hoses, outlets, or plumbing/electrical parts may be required based on your location and salon setup.
Warranty & Replacement Parts
Do your products come with a warranty?
Yes, products come with warranty coverage against manufacturing defects. Warranty terms vary by product, part, and supplier.
What is not covered by warranty?
Warranty typically does not cover damage from improper installation, misuse, overloading, water damage, normal wear and tear, accidental damage, freight damage not reported on time, or unauthorized repairs.
Are replacement parts available?
Replacement parts may be available for selected models. Please contact us with your order number, product name, photos, and the part needed.
Can I get technical support?
Yes. Contact us with your order number, photos/videos, and a description of the issue so we can guide you or check with the supplier.
Returns, Cancellations & Damage Claims
Can I return salon furniture?
Return eligibility depends on the product, condition, and reason for return. Items usually must be unused, unassembled, undamaged, and in original packaging.
Can I return assembled or used furniture?
Assembled, used, installed, altered, or damaged items are usually not eligible for return unless there is a confirmed manufacturing defect.
Who pays return shipping?
For returns due to customer choice, the customer is usually responsible for return shipping and any freight charges. For confirmed defective or incorrect items, we will help resolve the issue according to the case.
Can I cancel my order?
Orders may be cancelled before processing or shipment. Custom, special-order, made-to-order, or imported items may not be cancellable once production or processing has started.
Are freight shipping fees refundable?
Original freight shipping fees may be non-refundable unless the return is due to an error or confirmed defect.
Orders, Payments & Salon Setup
What payment methods do you accept?
We accept major payment methods shown at checkout, such as credit/debit cards, digital wallets, or other available payment options.
Do you offer financing?
Financing or installment options may be available at checkout depending on the payment provider and customer eligibility.
Do you offer bulk discounts?
Yes. Contact us if you are furnishing a new salon, spa, med spa, nail salon, or hair salon and need multiple items.
Can you help me choose the right furniture?
Yes. Share your salon type, services, room size, budget, and preferred style, and we can recommend suitable beds, chairs, tables, and equipment.