Refund Policy

1. Overview

At Palpasa Online, we want customers to feel confident when purchasing professional salon and spa furniture. Because many of our products are large, heavy, bulky, or freight-shipped, returns and refunds must follow clear conditions.

This policy applies to products such as spa beds, electric facial beds, shampoo stations, shampoo chairs, manicure tables, pedicure chairs, salon stools, trolleys, reception furniture, and other beauty furniture or equipment sold through our website.

2. Return Eligibility

We accept return requests within 14 days of delivery, subject to approval and product condition.

To be eligible for return, the item must be:

• Unused and in new condition.
• Unassembled and uninstalled.
• In the original packaging.
• Complete with all parts, accessories, manuals, hardware, and packaging materials.
• In resellable condition after inspection.
• Approved for return before being shipped back.

3. Non-Returnable Items

Some items cannot be returned unless they arrive damaged, defective, or incorrect.

• Custom-order, special-order, made-to-order, or supplier-processed items.
• Clearance, final sale, discounted final-sale, or liquidation items.
• Used, assembled, installed, modified, or altered furniture.
• Items missing original packaging, parts, accessories, manuals, or hardware.
• Items damaged due to customer handling, improper assembly, incorrect installation, misuse, or unauthorized repair.
• Plumbing or electrical products after installation or attempted installation.
• Personal care or hygiene-related accessories after opening or use.

4. Large Furniture & Freight Returns

Large products such as spa beds, electric facial beds, shampoo stations, shampoo chairs, pedicure chairs, manicure tables, reception desks, and other bulky salon furniture may require freight return shipping.

For customer-choice returns, the customer may be responsible for:

• Return shipping costs.
• Freight pickup charges.
• Packaging or repackaging costs if original packaging is unavailable.
• Carrier handling fees.
• Any applicable restocking fee.
• Original shipping charges, unless the return is due to our confirmed error.

5. Restocking Fees & Shipping Charges

Returned items may be subject to a restocking fee of up to 20%, depending on product type, condition, packaging, return reason, and supplier or freight costs.

6. Damaged Items

Please inspect your shipment immediately upon delivery. For freight shipments, inspect the box, pallet, wrapping, and product before signing the delivery receipt whenever possible.

If your item arrives damaged:

• Contact us within 24–48 hours of delivery.
• Take clear photos of the outer packaging.
• Take photos of the shipping label.
• Take photos and video of the damaged product area.
• Take photos of the full product and all packaging materials.
• Keep all packaging until the claim is resolved.

7. Defective Items

If you believe your item has a manufacturing defect, contact us with your order number, photos, videos, and a clear description of the issue.

Depending on the situation, we may offer:

• Replacement part.
• Repair guidance.
• Technical support.
• Exchange, where available.
• Replacement item, where appropriate.
• Refund, if applicable after review.

8. Order Cancellations

Orders may be cancelled before they are processed, packed, shipped, assigned to a carrier, or submitted for supplier processing.

• Cancellation is not guaranteed after order processing has started.
• Custom, special-order, made-to-order, or supplier-processed items may not be cancellable.
• If an order has already shipped, it must be handled as a return request.
• Refused deliveries may result in return shipping, handling, freight, and restocking deductions.

9. Refund Process

Approved refunds are issued after the returned item is received and inspected, or after a damage/defect/wrong-item claim is reviewed and approved.

Refund steps:

• Contact us to request return authorization.
• Wait for approval and return instructions.
• Pack the item securely in original packaging.
• Ship the item using the approved method or freight instructions.
• We inspect the returned item after arrival.
• If approved, refund is issued to the original payment method.

Please allow 5–10 business days for the refund to appear on your account after it has been processed, depending on your bank or payment provider.

10. Exchanges

Exchanges may be available depending on product availability, product condition, return eligibility, and shipping requirements.

If you want to exchange an item, contact us before returning the original product. Large furniture exchanges may require new shipping or freight charges.

11. Important Before Ordering Large Furniture

Before ordering salon furniture or large equipment, please carefully check:

• Product dimensions and room layout.
• Doorway, hallway, stairway, elevator, and delivery access.
• Plumbing and electrical requirements.
• Weight capacity and intended use.
• Color, material, and product style.
• Freight delivery access and appointment availability.
• Professional installation needs.

12. How to Request a Refund or Return

To request a refund, return, exchange, cancellation, or damage claim, contact us with your order details.

Please include:

• Order number.
• Full name and email used for the order.
• Product name.
• Reason for return or refund request.
• Photos and videos, if there is damage, defect, or wrong item.
• Confirmation whether the item has been used, assembled, or installed.

Email copied.