Terms & Conditions

1. Overview

Welcome to Palpasa Online. By accessing our website, browsing our products, placing an order, or using our services, you agree to these Terms & Conditions.

Palpasa Online sells professional beauty, salon, spa, hair, nail, and wellness furniture and equipment, including products such as spa beds, electric facial beds, shampoo stations, shampoo chairs, manicure tables, pedicure chairs, salon stools, trolleys, and related furniture.

2. Product Information

We make reasonable efforts to display product information, descriptions, specifications, dimensions, colors, images, and availability as accurately as possible. However, product details may vary slightly due to manufacturing updates, supplier changes, screen display differences, lighting, photography, or product improvements.

Product images and colors

Product images are for reference and presentation purposes. Colors, textures, finishes, and small design details may appear different in person depending on lighting, screen settings, material batch, and manufacturing variation.

Measurements and specifications

Customers are responsible for checking all product measurements, access points, doorways, room layout, plumbing requirements, electrical requirements, and suitability before ordering.

• Product dimensions may have reasonable manufacturing tolerance.
• Customers should confirm product size before purchasing large furniture.
• Product features may vary by model and should be checked before ordering.
• We recommend contacting us before placing large or business orders.

3. Orders, Pricing & Payments

By placing an order, you confirm that all information provided is accurate, complete, and current. This includes your name, email address, phone number, billing address, shipping address, and payment details.

Order acceptance

Receiving an order confirmation does not automatically mean that your order has been accepted permanently. We reserve the right to cancel or refuse an order if there is an issue with product availability, pricing error, payment verification, shipping limitations, suspected fraud, or other business reasons.

Pricing

Prices may change at any time without notice. We reserve the right to correct pricing errors, product information errors, or availability errors even after an order is placed. If this happens, we may contact you with updated information or cancel/refund the order.

Payments

Orders must be paid in full unless a specific payment arrangement or financing option is shown at checkout. Payment options may vary depending on your location and available payment providers.

4. Shipping & Delivery

Delivery time depends on product type, warehouse availability, item size, shipping method, destination, carrier scheduling, and other logistical factors.

Smaller items may arrive faster, while large salon furniture, spa beds, shampoo stations, pedicure chairs, and bulky equipment may require freight delivery and additional scheduling.

Estimated delivery

• Estimated delivery windows are not guaranteed unless confirmed in writing.
• Tracking information may take time to update after shipment is created.
• Large freight deliveries may have fewer tracking updates than parcel shipments.
• Orders with multiple items may ship separately and arrive at different times.

Freight and curbside delivery

Large products may be delivered by freight carrier. Standard freight delivery is usually curbside, meaning the carrier delivers to the curb, driveway, or accessible delivery point. It does not normally include inside delivery, upstairs delivery, assembly, installation, unpacking, or packaging removal.

Delivery inspection

Customers must inspect deliveries immediately. If there is visible damage to the box, pallet, or product, note the damage on the delivery receipt, take photos, and contact us as soon as possible.

5. Returns, Exchanges, Damage Claims & Cancellations

Returns, exchanges, cancellations, and damage claims are subject to our Returns Policy and any product-specific conditions shown on the product page.

Return eligibility

Return eligibility depends on the product type, condition, packaging, usage, assembly, installation status, and reason for return. Items that have been used, assembled, installed, modified, damaged, or returned without original packaging may not be eligible for return.

Large furniture returns

Large furniture returns may require freight shipping. For customer-choice returns, the customer may be responsible for return shipping, freight pickup fees, handling fees, packaging costs, and any applicable restocking fee.

Damage claims

Damage must be reported promptly with clear photos and videos of the packaging, shipping label, damaged area, full product, and packaging materials. Failure to report damage on time may affect the ability to file a carrier claim or provide a solution.

6. Assembly, Installation & Professional Setup

Unless specifically stated, products are sold as furniture and equipment only. Assembly, installation, plumbing, electrical work, mounting, room preparation, and professional setup are the customer’s responsibility.

Professional installation

For shampoo stations, shampoo beds, backwash units, pedicure chairs, plumbing-related products, electrical products, or heavy equipment, we recommend using qualified professionals according to local building, plumbing, and electrical requirements.

• Incorrect installation may cause damage, leaks, electrical issues, or safety risks.
• Installation costs are not included unless clearly stated.
• Customers must confirm compatibility with their salon space before ordering.
• We are not responsible for issues caused by improper installation, misuse, overloading, or unauthorized modification.

7. Business Customers & Bulk Orders

Business customers, salons, spas, med spas, clinics, distributors, resellers, and bulk buyers should contact us before placing large or multi-item orders if they need quotation support, product guidance, shipping clarification, or availability checks.

Business quotations

Business quotes, bulk pricing, or package offers are not guaranteed and may depend on product type, quantity, supplier availability, shipping location, and order conditions.

Business responsibility

Business buyers are responsible for confirming that selected products fit their space, services, customer needs, local requirements, commercial use, installation needs, and delivery access.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Palpasa Online is not responsible for indirect, incidental, special, consequential, or business-related losses arising from the use of our website, products, delivery delays, installation issues, product misuse, or inability to use a product.

This may include, but is not limited to, loss of revenue, business interruption, appointment cancellation, installation costs, contractor costs, renovation delays, or replacement labor costs.

Customer responsibility

• Customers must read product descriptions and policies before ordering.
• Customers must inspect deliveries promptly and report issues quickly.
• Customers must use products safely and according to their intended purpose.
• Customers must arrange professional installation where required.

9. Website Use & Intellectual Property

All content on this website, including text, images, layouts, design elements, graphics, branding, product descriptions, and page content, is owned by or licensed to Palpasa Online unless otherwise stated.

You may not copy, reproduce, distribute, modify, or use website content for commercial purposes without written permission.

Prohibited use

• Using the website for fraudulent or unlawful purposes.
• Attempting to interfere with website security or functionality.
• Copying product content, images, or page designs without permission.
• Providing false information when placing orders or contacting support.

10. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after changes are posted means you accept the updated terms.

11. Contact Information

If you have questions about these Terms & Conditions, your order, product information, shipping, business orders, or returns, please contact us.

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